Privacy Policy

1. Who We Are

Artistic Insights (we, us, our) is a company registered in England and Wales under company number 15087063 and our registered office address is 4 Blondin Ave W5 4UP. For more information see About Us. You can get in touch with our data protection officer by writing to The Data Protection Officer at our address above or email mydata@artisticinsights.co.uk

2. Managing Your Personal Information

This privacy policy sets out how we collect, use, and protect any information you give us when you use our website. We are committed to ensuring your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our website, it will only be used in accordance with this privacy policy. This privacy policy is effective from 1st December 2023. We respect your privacy so we will:

Use your personal information to provide you with information or service you have requested.
Keep your data safe, secure and process it in a secure way.
Assist you to change your mind at any time about the communications you have registered to receive.

3. Why We Collect, Use and Process Your Information

We need to collect data and personal information from you to provide the information and services you request from us.

4. What Information Do We Collect

We may collect the following information: Name, Email address, Phone number, Company name, Information about the services we provide to you. We use this personal information we collect to:

Manage and provide our services to you.
Verify your identity.
Improve our services.

Every time you visit our website, we may also automatically collect the following information:

Technical information including:

The Internet Protocol (IP) address used to connect your computer to the Internet.
Browser type and version.
Log in details to our website.
Time zone settings.
Browser plug-in types and versions.
Operating systems and platforms, etc.

Visit information including:

Uniform Resource Locators (URLs) of the websites that you came through to our website and which pages you visited (including date and time).
Our website page response times.
Download errors.
Length of visits to pages.
Visit duration.
Page interaction information.
Methods used to exit our site.

5. What Do We Do with the Information We Collect

We require personal information to process your request/s and provide you with a better service. In particular:

For internal record keeping.
To process payment from you.
To improve our products and services.
To send you marketing emails about events, training courses or other information which we think you may find interesting.

We are the sole owners of the information collected on this site and we only have access to the information you voluntarily provide. We will use your information to respond to you, regarding the reason you contacted us and we will not sell or rent this information to anyone.

6. Where Is Your Information Stored

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your enquiries, the processing of your payment details and/or the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

7. How Long We Keep Your Data

Whenever we collect or process your personal data, we'll only keep it for a period of 2 years or for as long as we have a legitimate reason to contact you. We continually review the data records we have, and should we learn that we have not received contact from you, we will ask if you wish to keep hearing from us. If we do not receive a reply or opt in, we will remove your data. Should you wish for us to remove your data at any time, please contact mydata@artisticinsights.co.uk and we will remove it.

8. Your Rights

Under GDPR regulations, you have rights regarding your personal information we retain. Please email mydata@artisticinsights.co.uk with requests regarding any or all your rights.

The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision making and profiling.

Further information can be found on the Information Commissioner's Office website.

9. Communication

9.1 Our main and preferred method of communication with clients is through email. It is the responsibility of the client to ensure that they provide us with their correct and current email address. Any changes to the email address or other contact details need to be communicated to us. We will notify our clients through email of important news and updates so we must have your correct and most current email address.

9.2 In an event of an emergency, you may contact us by phone, if urgent action is required. We cannot be liable for any events if we do not receive your communication.

9.3 We will contact you between the development phase of the project, if the client does not respond to communication for longer than 2 months, the project will be terminated and no refunds or transfer of fee to a new project will be available. We will make 5 attempts to communicate through the contact details provided to us by the client.

Controlling Your Information

You have the right under EU regulation and Privacy Shield to see what information we hold about you. If you want to exercise this right, please make an application to us in writing or contact us by email with a request regarding any or all of your rights.

We may ask you to provide us with sufficient information so that we can be sure of your identity.

If you would like to proceed with a request to see what data we hold about you, please email mydata@artisticinsights.co.uk or write to:

The Data Protection Officer
Artistic Insights
4 Blondin Ave
Ealing
W5 4UP

We hope you will benefit from all the communications we send to you but if at any time you change your mind, you may unsubscribe. If you have given us permission to contact you and you change your mind, please email mydata@artisticinsights.co.uk, let us know and we'll unsubscribe you.

If we do not hear from you, we will assume that the information you provide to us is accurate and up-to-date and that you are happy for us to continue to use the information to send you any communications you have requested.

Other Websites

Our privacy policy does not apply if you follow a link from our site to another third party website.

We are not responsible for the handling of your personal information on any third party websites, which will have their own privacy policies.

Use of Cookies

We use Cookies to distinguish you from other users of our website and to help us improve your experience of our website and our services. For detailed information regarding the Cookies we use and the purposes we use them for, please refer to our Cookie Policy.

Changes of This Privacy Policy

We may change this privacy policy from time to time. When we do, all changes to this privacy policy will be published on this page. Check this page from time to time to ensure that you remain happy.